Support Conversations v9 released
Support now includes customer replies, staff replies, internal notes, assignment workflow and protected ticket attachments.
Xensec Secure Network
All systems operationalPractical cybersecurity services for privacy, protection and business resilience.
View ServicesProduct updates, portal improvements and service changes.
Track customer-facing Xensec improvements, service portal updates, support changes and reliability improvements in one place.
04 Jun 2026
v9
Support Conversations v9 released
Support now includes customer replies, staff replies, internal notes, assignment workflow and protected ticket attachments.
The customer and staff support experience has been upgraded into a more complete helpdesk-style conversation flow. Customers can reply to tickets and attach useful files, while staff can add customer replies, internal notes, assignments, priorities and statuses.
03 Jun 2026
v8.4
Performance and manual service polish
Customer pages were optimised and manual service flows were made clearer for Shield and Dedicated VPN products.
The portal was adjusted to reduce expensive page-load checks, improve customer email wording, and make manual service fulfilment easier to understand for Website Guard, Email Shield, Business Shield and Dedicated VPN.