No unlawful or harmful activity
Do not use Xensec services for unauthorized access, malware, credential theft, spam, phishing, harassment, fraud, bot activity, DDoS activity or attempts to bypass third-party rules.
Permission required
Use the VPN only on devices, accounts and networks you are authorised to access. Xensec may ask for account or payment verification before continuing service.
Evidence uploads
Any diagnostic file or screenshot supplied through support must relate to your VPN service. Avoid sharing passwords, private keys or unrelated personal data.
Service suspension
Xensec may pause, suspend or terminate services that create risk, violate this policy, trigger abuse reports or appear fraudulent.
Reporting abuse
Use the Abuse / Security Contact page to report misuse, impersonation, suspicious activity or urgent trust-and-safety issues.